Privacy Policy for Smox Trimsetters

1. Information We Collect

a. Personal Information:
When you register or use the Smox Trimsetters App, we may collect the following:
- Full name
- Phone number (used for 10DLC-compliant SMS communication)
- Email address
- Billing and payment details
- Profile photo (optional)
- Location data (if enabled)

b. Usage Information:
We may collect device information, IP address, app activity logs, and crash data for diagnostics and app improvement.

2. How We Use Your Information

We use your information to:
- Manage your account and bookings
- Send you 10DLC-compliant appointment reminders, confirmations, and promotional SMS/MMS messages (if opted-in)
- Process payments and manage subscriptions
- Improve app functionality, safety, and support services
- Comply with legal obligations

3. 10DLC SMS/MMS Messaging Compliance

In accordance with 10DLC (10-Digit Long Code) regulations:
- We only send SMS/MMS messages to users who have provided prior express consent.
- Messages are used for service-related purposes such as booking confirmations, reminders, and account alerts.
- Users may also receive marketing messages only if they opt in.
- You can opt out of SMS at any time by replying "STOP" to any message. For help, reply "HELP" or contact us at info@smoxtrimsetters.com

4. Sharing Your Information

We do not sell your personal information.
We may share limited data with:
- Third-party processors (e.g., Stripe for payments)
- Notification service providers for push and SMS communications
- Law enforcement or legal requests when required by law

5. Data Security

We implement industry-standard security measures including:
- HTTPS encryption
- Secure token-based login
- Stripe-certified PCI-DSS compliant payment processing
- Regular vulnerability assessments

6. Data Retention

We retain personal data only as long as needed to:
- Provide services
- Fulfill legal obligations
- Maintain security and fraud prevention

Users may request deletion of their account and associated data at any time by emailing info@smoxtrimsetters.com.

7. Children's Privacy

Smox Trimsetters is not intended for children under 13. We do not knowingly collect personal data from children. If we learn we have done so, we will delete the information promptly.

8. User Rights & Choices

You have the right to:
- Access, correct, or delete your data
- Opt out of promotional messages
- Limit use of certain permissions (e.g., location access)
- Request a copy of your data via info@smoxtrimsetters.com

9. Changes to This Privacy Policy

We may update this policy to reflect changes in technology, law, or business operations. We will notify you via in-app notice or email before material changes take effect.

10. How do end users consent to receive messages

Providing your phone number, you consent to receive SMS for OTP from Smox Trimsetters App. We do not share your phone number or any personal information with third parties or affiliates for marketing or promotional purposes.

By using the Smox Trimsetters App, you agree to the terms of this Privacy Policy.